Refund policy

30-Day Return Guarantee

At Cozy Wayz, your comfort and satisfaction come first. If your order isn’t quite right, we’ve made our return process straightforward and stress-free.

Return Policy Summary

  • Return Period:
    Returns are accepted within 30 days of the delivery date.
  • Item Condition:
    Products must be unused, unwashed, and in the same condition they were received, including original packaging.
  • Simple Process:
    Our customer care team is available to guide you through the return process from start to finish.

Return Shipping Fees

  • Damaged, Defective, or Incorrect Items:
    There is no cost to you if the item arrives damaged, defective, or different from what was ordered.
  • Returns Due to Preference or Fit:
    If you decide the item isn’t right for you, the return shipping cost will be the customer’s responsibility.
    This includes cases such as:
    • Ordering the incorrect item
    • Size or fit issues
    • No longer wanting the product

Original shipping charges are not refundable.

Steps to Make a Return

  1. Reach Out to Us
    Send an email to info@cozywayz.com with your order number and a brief explanation of the return request.
  2. Prepare Your Package
    Securely package the item in its original packaging, along with any included accessories, tags, or paperwork.
  3. Ship the Item
    Follow the instructions provided in your return approval email and drop the package off at the specified shipping carrier.

Refund Timeline

  • Item Review:
    Once your return arrives, it will be reviewed to ensure it meets our return guidelines.
  • Refund Issuance:
    Approved refunds are issued within 7 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

Looking to switch sizes, colors, or products?
Contact our support team and we’ll help you arrange a smooth and quick exchange.

Items Not Eligible for Return

Certain products cannot be returned due to hygiene or safety concerns. Any non-returnable items will be clearly identified on the product page.

Questions or Support

For additional details, please visit our FAQs or reach out to our support team directly.

Contact Information

Website: https://cozywayz.com
Address: 304 Peconic Avenue, Medford, NY 11763, USA
Email: info@cozywayz.com
Phone: (315) 459-9507

Customer Support Hours:
Monday – Friday | 9:00 AM – 5:00 PM (EST)