Refund policy
Last Updated: October 2, 2026
At CozyWayz, we want you to love what you bring home. If something isn't right, our return process is simple and hassle free.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing us at info@cozywayz.com with your order number. After 24 hours, we can't guarantee a cancellation because your order may already be in processing, and once it has been dispatched it can no longer be cancelled. If your order has already shipped, you can return it after delivery under this policy.
30 Day Easy Returns
You have 30 days from the day you receive your order to return items. To qualify for a return, items must be:
- Unused
- In their original condition
- Returned with all original packaging, tags, and accessories
Our support team will help you every step of the way. Restocking Fee: $0. We never charge restocking fees.
Return Policy at a Glance
- Return Window: 30 days from the day you receive your order
- Condition: Unused and in original condition with all packaging, tags, and accessories
- Easy Returns: Our support team guides you through the process
- Restocking Fee: None
Return Shipping Costs
- Defective, Damaged, or Incorrect Items: Returns are free if your item is incorrect, was damaged by the carrier, or is defective in any way.
- Change of Mind: If you ordered the wrong item, the item doesn't fit, or you simply no longer want it, you are responsible for the actual cost of return shipping.
Original shipping costs are non refundable.
How to Return an Item
- Contact Us: Email info@cozywayz.com with your order number and the reason for your return.
- Pack Your Item: Repack the item securely in its original packaging with all accessories, tags, and documents.
- Send It Back: Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
- Inspection: When your return arrives, we inspect it to make sure it meets our return requirements.
- Refund Timing: Once approved, your refund is initiated to your original payment method within 7 business days. Exact timing depends on your bank or payment provider.
Exchanges
We gladly accept exchanges. If you'd like a different size, color, or product, email us at info@cozywayz.com and we'll help you with a quick exchange.
Order Not Delivered
If your order hasn't arrived within the expected delivery window, please email info@cozywayz.com with your order number. We'll look into it with the carrier, and if the package is confirmed lost, we'll issue a full refund to your original payment method or send a replacement at no extra cost.
Non Returnable Items
For hygiene and safety reasons, some items can't be returned. Any non returnable item will be clearly marked on its product page.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any changes will be posted on this page with a new Last Updated date, so we encourage you to review it from time to time. Continuing to use our website after changes are posted means you accept the updated policy.
Questions? Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 2410 North Ocean Avenue, Unit 5, Farmingville, New York 11738, United States
Store Email: info@cozywayz.com
Store Phone: +16314069880
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET)
We do our best to reply to your e-mail within 1–2 business days.