FAQ

Welcome to the CozyWayz Frequently Asked Questions page. For anything not covered here, our support team is happy to help.

Question 1: How long does delivery take?

Handling Time: 1–2 business days
Transit Time: 6–13 business days
Estimated Delivery Time: 7–15 business days in total

Full details are in our Shipping Policy.

Question 2: Is shipping free?

Yes. Every order shipped within the United States ships free, with no minimum purchase. Learn more in our Shipping Policy.

Question 3: Where does CozyWayz ship?

CozyWayz ships to addresses within the United States only. International shipping is not available at this time.

Question 4: Where is CozyWayz located?

CozyWayz is an online business based on Long Island, New York, offering a curated selection of comfort products for home.

Question 5: What happens if a product arrives defective?

Defective items are replaced at no cost when reported within 30 days of delivery. See our Return Policy for details.

Question 6: Can an order be cancelled after it is placed?

Yes. Orders can be cancelled within 24 hours of being placed by contacting our support team with the order number.

Question 7: What is the return policy?

Items can be returned within 30 days of delivery. The full Return Policy has all the details.

Question 8: How long do refunds take?

Once a return arrives and passes inspection, the refund is issued to the original payment method within 7 business days. Final timing depends on the bank or payment provider. More information is in our Refund Policy.

Question 9: What condition do returned items need to be in?

Items must be unused, in their original condition, and sent back with all original packaging, tags and accessories within 30 days of delivery. See our Return Policy for the full details.

Question 10: How can customer support be reached?

Through our Contact Us page or by email at info@cozywayz.com.

Question 11: Is there a physical store?

No. CozyWayz is an online only store, which keeps prices competitive and the selection wider.

Question 12: Are bulk orders available?

Yes. Bulk orders are available. Please contact our customer support team for pricing and details.

Question 13: How do exchanges work?

Exchange instructions are outlined in our Return Policy, and our team is happy to help with the process.

Question 14: How can an order be tracked?

Once an order ships, its progress can be followed anytime on our Order Tracking Page.

Contact Information

Store Address: 2410 North Ocean Avenue, Unit 5, Farmingville, New York 11738, United States
Store Email: info@cozywayz.com
Store Phone: +16314069880
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET)
We do our best to reply to your e-mail within 1–2 business days.